Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@superiormotogears.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@superiormotogears.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@superiormotogears.com.

Return & Refund Policy

At Superior Moto Gears, a premium motorcycle apparel and leather manufacturing brand and a project of Nashrah Leather Industries, we are committed to providing high-quality products and a reliable customer experience.

If you are not completely satisfied with an eligible purchase, you may request a return within 14 calendar days from the date of delivery, subject to the conditions outlined below.

1. 14-Day Return Policy

Customers may request a return within 14 calendar days of receiving their order.

To start a return, you must contact Superior Moto Gears within the 14-day return period.

Returns requested after 14 days may not be accepted, except where a longer period is required by applicable law.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be returned within 14 days of delivery

  • Be unused and unworn

  • Be in its original condition

  • Be free from stains, damage, odors, or alterations

  • Include original tags and labels where applicable

  • Include original packaging where applicable

  • Include all accessories supplied with the product

Products that do not meet these requirements may be rejected or may qualify for a reduced refund where permitted by applicable law.

3. Custom & Personalized Products

Due to the specially manufactured nature of custom products, the following products are generally non-returnable and non-refundable due to change of mind:

  • Custom-made motorcycle racing suits

  • Made-to-measure products

  • Personalized products

  • Products with custom names or numbers

  • Products with customer-specific logos

  • Custom colors or designs

  • OEM products

  • Private-label products

  • Specially manufactured bulk orders

However, if a custom product has a verified manufacturing defect or was produced materially differently from the approved specifications, please contact us for review.

4. Size & Fit Returns

Customers are responsible for selecting the correct standard size when placing an order.

If you order a standard-size product and it does not fit as expected, you may request a return within the 14-day period, provided the product meets our return conditions.

For custom or made-to-measure products, customers are responsible for providing accurate measurements.

Issues caused by inaccurate customer-provided measurements may not qualify for a refund or free replacement.

5. Defective, Damaged or Incorrect Products

If you receive a product that is:

  • Defective

  • Damaged during delivery

  • Incorrect

  • Different from the confirmed order

  • Manufactured incorrectly

please contact us as soon as possible.

We may request photographs or videos of the product and packaging to investigate the issue.

After reviewing the claim, we may offer:

  • Replacement

  • Repair

  • Refund

  • Store credit

  • Another appropriate resolution

where applicable.

6. How to Request a Return

To request a return, contact us within 14 days of delivery.

Please provide:

  • Full Name

  • Order Number

  • Product Name

  • Date of Delivery

  • Reason for Return

  • Photographs or videos, if requested

Our team will review your request and provide return instructions if the return is approved.

Important:

Please do not send any product back without receiving return approval and return instructions from Superior Moto Gears.

7. Return Shipping

For returns due to a change of mind, incorrect size selection, or customer preference, the customer is generally responsible for return shipping costs.

If the return is caused by:

  • A manufacturing defect

  • An incorrect product

  • A fulfillment error

  • Significant damage attributable to shipping

Superior Moto Gears may provide or reimburse reasonable return shipping costs, subject to review and applicable law.

8. International Returns

For international returns, customers may be responsible for:

  • Return shipping

  • Customs charges

  • Import/export fees

  • Taxes

  • Brokerage fees

  • Other applicable charges

Customers should use a tracked shipping service and retain proof of shipment.

9. Returned Product Inspection

Once the returned product is received, it will be inspected.

We may check:

  • Product condition

  • Signs of use or wear

  • Damage

  • Alterations

  • Tags and labels

  • Accessories

  • Original packaging

The refund will be processed after the return has been approved.

10. Refund Policy

Once an eligible return has been received and approved, the applicable refund will be processed through the original payment method, where reasonably possible.

The time required for the refund to appear in your account depends on your:

  • Bank

  • Credit card provider

  • Payment processor

  • Payment method

  • International banking system

Superior Moto Gears is not responsible for delays caused by banks or third-party payment providers after the refund has been processed.

11. Full Refund

A full refund may be issued when:

  • An eligible product is returned within 14 days

  • The product meets all return conditions

  • The return is approved

  • The product is confirmed to be defective or incorrectly supplied where applicable

Original shipping charges may not be refundable for change-of-mind returns unless required by applicable law.

12. Partial Refund

A partial refund may be considered if a returned product has minor issues affecting its resale condition, where permitted by applicable law.

Examples may include:

  • Missing packaging

  • Missing accessories

  • Minor damage

  • Signs of use

  • Unauthorized alterations

Products that have been significantly used, damaged, modified, or misused may not qualify for a refund.

13. Non-Refundable Situations

A refund may not be available where:

  • The 14-day return period has expired

  • The product has been worn or used

  • The product has been altered

  • The product has been damaged by the customer

  • The product has been involved in a motorcycle crash

  • The product has been improperly maintained

  • The product is custom-made or personalized

  • The product was manufactured according to customer-approved specifications

  • The product is returned without prior approval

This does not affect any mandatory consumer rights under applicable law.

14. Exchanges

Eligible standard-size products may be exchanged subject to:

  • Product availability

  • Return eligibility

  • Size availability

  • Applicable price differences

  • Shipping costs

Custom, personalized, made-to-measure, OEM, and private-label products are generally not eligible for exchange due to change of mind.

15. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation may not be possible once:

  • Production has started

  • A custom product has entered manufacturing

  • The product has been personalized

  • The order has been shipped

For custom and B2B orders, cancellation terms may depend on the production stage and applicable commercial agreement.

16. Sale & Promotional Products

Sale and promotional products may be subject to additional conditions stated at the time of purchase.

Unless specifically marked as non-returnable, eligible sale items may generally be returned within the 14-day period if they meet our return requirements.

17. Product Condition

Returned products should be clean, dry, and in suitable condition.

Products containing:

  • Dirt

  • Stains

  • Strong odors

  • Pet hair

  • Excessive wear

  • Unauthorized modifications

may be rejected or may qualify for a reduced refund where permitted by applicable law.

18. Return Abuse & Fraud Prevention

Superior Moto Gears reserves the right to investigate suspicious or fraudulent return activity.

Returns may be restricted or declined where there is reasonable evidence of:

  • Fraudulent claims

  • Product misuse

  • Intentional damage

  • Repeated return-policy abuse

  • False information

Any action will remain subject to applicable law.

19. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any mandatory consumer rights or legal remedies that apply in your jurisdiction.

Where applicable law provides additional rights, those rights will continue to apply.

20. Policy Updates

Superior Moto Gears may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

The policy applicable to a particular purchase will generally be the policy in effect at the time of the order, subject to applicable law.

Return & Refund Summary

 

Policy Details
Return Period 14 Calendar Days
Return Period Starts Date of Delivery
Product Condition Unused & Unworn
Original Tags Required Where Applicable
Original Packaging Required Where Applicable
Custom Products Generally Non-Returnable
Personalized Products Generally Non-Returnable
Made-to-Measure Generally Non-Returnable
Defective Products Eligible for Review
Incorrect Products Eligible for Review
Change of Mind Eligible Products Only
Return Approval Required Before Shipping
Refund Method Original Payment Method Where Possible
Return Shipping Generally Customer Responsibility
Defective/Incorrect Item Shipping May Be Covered After Review

 

Contact Us

For return, exchange, or refund assistance, please contact:

Superior Moto Gears
A Project of Nashrah Leather Industries

Email: info@superiormotogears.com
Website: www.superiormotogears.com

Return Period: 14 Days From Delivery