Shipping policy

At Superior Moto Gears, a premium motorcycle apparel and leather manufacturing brand and a project of Nashrah Leather Industries, we aim to provide reliable shipping services for customers, retailers, wholesalers, and business partners worldwide.

This Shipping Policy explains our order processing, delivery, tracking, international shipping, customs, and shipping-related responsibilities.

1. Order Processing

Orders are processed after successful order confirmation and payment verification.

Processing time depends on:

Product availability
Order quantity
Product type
Size and customization requirements
Material availability
Branding requirements
Production requirements

In-stock products may be dispatched sooner, while custom and made-to-order products require additional production time.

2. Processing Time

Standard Products

Standard products are generally processed within the estimated timeframe communicated at the time of purchase.

Custom & Made-to-Measure Products

Custom motorcycle racing suits, made-to-measure products, personalized products, OEM orders, and private-label products require additional production time.

The estimated production timeline will depend on the specifications and complexity of the order.

Production may begin after all required:

Measurements
Designs
Logos
Colors
Product specifications
Approvals
Payments or deposits

have been confirmed.

3. Shipping Methods

Depending on the destination and order requirements, we may offer:

Express Courier
Standard Courier
Air Freight
Sea Freight
Freight Forwarding
Customer-Nominated Shipping

The available shipping method depends on the destination, package weight, dimensions, order quantity, and shipping requirements.

4. Delivery Time

Delivery times vary depending on the destination and shipping method selected.

Any delivery timeframe provided by Superior Moto Gears is an estimated timeframe unless expressly guaranteed in writing.

Delivery may take longer due to:

Customs clearance
Courier delays
Public holidays
Weather conditions
Transportation disruptions
Security inspections
Incorrect address information
Government restrictions
Other circumstances outside our reasonable control

5. Shipping Charges

Shipping charges may depend on:

Destination country
Shipping address
Package weight
Package dimensions
Number of items
Shipping method
Delivery speed
Commercial order requirements

The applicable shipping cost will be communicated during the ordering process where possible.

For wholesale, OEM, and bulk orders, shipping costs may be quoted separately.

6. International Shipping

Superior Moto Gears serves customers and business partners internationally.

For international orders, customers must provide accurate:

Full Name
Complete Address
City
State / Province
Postal Code
Country
Phone Number
Email Address

Incorrect or incomplete shipping information may result in delays, additional charges, or return-to-sender situations.

7. Customs Duties & Taxes

International orders may be subject to:

Customs duties
Import taxes
VAT
Brokerage fees
Customs clearance charges
Other government or carrier fees

Unless specifically agreed otherwise, all applicable customs duties, taxes, and import charges are the responsibility of the customer or importer.

Superior Moto Gears does not control the amount of duties or taxes imposed by the destination country's authorities.

8. Customs Clearance

International shipments may be inspected or held by customs authorities.

Customs may request additional:

Documentation
Identification
Import information
Tax payments
Duties or clearance fees

Any delay caused by customs clearance or inspection is outside the direct control of Superior Moto Gears.

Customers are responsible for responding to customs or carrier requests when required.

9. Tracking

Where tracking is available, tracking information will be provided after dispatch.

Please note that tracking information may take some time to become active after the shipment has been handed over to the carrier.

Tracking updates are controlled by the shipping carrier, and Superior Moto Gears cannot guarantee the frequency or timing of tracking updates.

10. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your:

Name
Street Address
Apartment / Suite Number
City
State / Province
Postal Code
Country
Phone Number

Once an order has been shipped, changing the delivery address may not be possible.

Additional carrier charges may apply for address corrections or redelivery.

11. Delivery Attempts

If a carrier is unable to deliver a package because the recipient is unavailable or the address is inaccessible, the carrier may:

Make another delivery attempt
Hold the package for collection
Contact the recipient
Return the package to the sender

Additional shipping or handling costs caused by unsuccessful delivery may be charged to the customer where applicable.

12. Delayed Shipments

While we make reasonable efforts to meet estimated delivery times, delays can occur.

Superior Moto Gears is not responsible for delays caused by:

Shipping carriers
Customs authorities
Weather
Public holidays
Transportation disruptions
Government restrictions
Incorrect customer information
Force majeure events

A shipping delay does not automatically qualify an order for cancellation or refund.

13. Lost Shipments

If a shipment appears to be lost in transit, please contact us.

We may work with the relevant carrier to:

Track the shipment
Open a carrier investigation
Request delivery information
Determine the appropriate next step

Customers should retain their tracking information and any shipping documentation.

14. Damaged Packages

Customers should inspect their package when it arrives.

If the package appears damaged:

Take photographs of the package before opening it.
Photograph any visible damage.
Photograph the product and internal packaging.
Keep the original packaging.
Contact Superior Moto Gears promptly.

Additional information may be required to submit a carrier damage claim.

15. Incorrect or Missing Products

If you receive an incorrect or missing item, please contact us as soon as possible.

Please provide:

Order number
Product details
Photographs of the package
Photographs of the products received
Packing information, where available

After reviewing the issue, we will determine the appropriate resolution.

16. Returned Shipments

A shipment may be returned to Superior Moto Gears if:

The shipping address is incorrect
The recipient refuses delivery
Customs clearance is not completed
Required duties or taxes are not paid
The recipient cannot be contacted
The package is not collected within the carrier's holding period

Additional shipping costs may apply if the customer requests that the shipment be resent.

17. B2B & Wholesale Shipping

For B2B, wholesale, OEM, and private-label orders, shipping arrangements may be agreed separately.

Depending on the order, shipping may be arranged through:

Courier
Air Freight
Sea Freight
Freight Forwarder
Customer-Nominated Carrier

Shipping costs, responsibilities, insurance, documentation, delivery terms, and other logistics requirements may be specified in the applicable quotation, purchase order, or commercial agreement.

18. Bulk & Commercial Orders

Large orders may require special shipping arrangements based on:

Quantity
Carton volume
Total weight
Destination
Delivery requirements
Production schedule

Shipping terms for large commercial orders will be communicated during the quotation and order-confirmation process.

19. Shipping Insurance

Where available, shipping insurance may be arranged for eligible shipments.

Insurance coverage is subject to the terms, conditions, exclusions, and limitations of the applicable carrier or insurance provider.

Insurance availability may vary according to:

Destination
Shipment value
Shipping method
Carrier
Product type

20. Restricted Destinations

We reserve the right to restrict or decline shipments to destinations where:

Shipping services are unavailable
Import restrictions apply
The selected carrier does not service the destination
Legal or regulatory restrictions prevent delivery
Customs requirements make shipment impractical

If an order cannot reasonably be shipped, we will contact the customer regarding available options.

21. Shipping & Returns

Shipping charges related to returns are governed by our Return & Refund Policy.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

Where a return is caused by a verified manufacturing defect, incorrect product, or fulfillment error, Superior Moto Gears may cover or reimburse reasonable return shipping costs, subject to review and applicable law.

22. Force Majeure

Superior Moto Gears is not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fires
War
Civil unrest
Strikes
Government actions
Customs restrictions
Port closures
Transportation disruptions
Supplier disruptions
Power outages
Communication failures
Other unforeseen circumstances

We will make reasonable efforts to minimize the impact of such events.

23. Customer Responsibilities

Customers are responsible for:

Providing accurate shipping information
Accepting delivery
Responding to carrier requests
Responding to customs requests
Paying applicable duties and taxes
Providing required import documentation
Inspecting packages upon delivery
Following destination-country import requirements

24. Policy Updates

Superior Moto Gears may update this Shipping Policy from time to time to reflect changes in our services, shipping arrangements, business operations, or applicable requirements.

Any updated version will be published on this page with a revised Effective Date.

25. Contact Us

For shipping questions, tracking assistance, delivery issues, or international shipping inquiries, please contact:

Superior Moto Gears
A Project of Nashrah Leather Industries

Email: info@superiormotogears.com
Website: www.superiormotogears.com

Worldwide Shipping | Wholesale | OEM | Private Label

Shipping Policy at a Glance

Shipping Information	Details
Shipping Coverage	Worldwide
Shipping Methods	Courier, Air Freight, Sea Freight
Processing Time	Depends on Product & Order
Custom Orders	Additional Production Time
Tracking	Available Where Offered
Customs Duties	Customer / Importer Responsibility
Import Taxes	Customer / Importer Responsibility
Delivery Time	Estimated Unless Guaranteed
Address Accuracy	Customer Responsibility
Damaged Package	Report Promptly With Photos
Lost Shipment	Carrier Investigation Where Applicable
B2B / Wholesale	Shipping Terms Agreed Per Order